Shipping policy

At Candley, we’re committed to delivering your handcrafted, eco-conscious candles safely and on time. Below you'll find all the details regarding our shipping process.

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📦 Order Processing

• All orders are processed within 2–4 business days (excluding weekends and holidays).

• Orders placed after 3 PM EST may begin processing the next business day.

• You will receive a confirmation email once your order has been shipped, including tracking details.

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🚚 Shipping Rates & Delivery Estimates

We currently ship within the United States. Estimated delivery times and shipping costs are calculated at checkout based on your location and chosen delivery method.

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (available at an additional cost)

Note: Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

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📍 Shipping Locations

• We ship domestically across the United States.

• International shipping is not available at this time, but we’re working on it!

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📫 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to track your delivery status at any time.

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❗ Shipping Issues & Delays

If your package is lost, delayed, or arrives damaged, please contact us at [Your Email] within 7 days of the delivery date. We’ll work with you to resolve the issue as quickly as possible.

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🏡 Incorrect or Incomplete Address

Please ensure your shipping address is correct before submitting your order. We are not responsible for orders lost or delayed due to incorrect addresses. If a package is returned to us, we’ll contact you to arrange reshipment (additional shipping fees may apply).